WNS renews contract with energy company Centrica
23-Dec-2008
Top BPO firm WNS Limited, today announced a three year contract renewal with Centrica, a top 30 FTSE100 company with growing energy businesses in the UK, North America and Western Europe. The financial terms of the deal were not disclosed.
Under the contract, WNS will continue to provide offshore customer service and billing support for Centrica's subsidiaries - British Gas in the UK and Direct Energy in the US and Canada. In addition, WNS will continue to provide finance and accounting services and support to Centrica for both their UK and US businesses. The companies together will also implement a transformational three year plan to further streamline Centrica's operations.
Centrica first partnered with WNS in 2005 when British Gas began rolling out a new customer billing system to provide customer assistance to support its businesses in the UK. In 2006, Centrica extended its scope of services to include UK finance and accounting and later also included finance and accounting and contact center services for Direct Energy in North America.
"We have seen measurable benefits from the start of our relationship with WNS, including lower cost of operations and increased process efficiencies while maintaining the quality of services we provide our customers," said Matthew Bateman, Managing Director of Pay As You Go Energy - Centrica's prepaid customer division. "The three year improvement roadmap that we have developed together will be central to obtaining additional operational efficiencies." |
