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APTITUDE TEST FOR
CUSTOMER SERVICE EXECUTIVES in MPHASIS
Instructions
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The
candidate is requested to answer all the
questions. Each question carries equal weights
-
The
duration of the test is 45 mins.
-
You
are requested not to write anything on the
question paper.
The
Question Paper comprises of three sections –
-
Test
of English Language – 40 marks
-
Numerical
Ability – 10 Marks
-
Logical
Ability – 10 Marks
SECTION
1 - Verbal Ability
I
– Sentence Completion
20
Marks
Instructions:
The following sentences are incomplete. Choose the
word or phrase that most correctly completes the
sentence.
1)
The rain forest, _____________ large trees that
provide shade to the vegetation below, is home to
unique flora and fauna.
a) Has
b) with its
c) and
d) although has
2)
Despite the polar bear’s tremendous weight
and height, ________ of sprinting at tremendous speed.
a) It is capable
b) Is capable
c) It is able
d) Ability
3)
After __________ suspended for misbehavior, the
student requested reconsideration.
a) having been
b) having
c) have
d) was
4)
Why so many people die from this illness ________
unknown, but researchers have learned much about the
source of the problem.
a) is
b) are
c) widely
d) has
5)
Had the victim _________ able to find a telephone to
contact authorities, she would have received
assistance.
a) been
b) be
c) would have been
d) had been
6)
The man was in ______ health that the family began to
consider whether he could continue to life in his
home.
a) such bad
b) so bad
c) such worse
d) so badly
7)
The environmental damage caused by the oil spill will
likely last ________
a) to several years
b)
for several years
c) severally years
d)
year several
8)
The woman wished she ______ such drastic action
when the stock market seemed volatile.
a) had not taken
b) did not take
c) not take
d) no had taken
9)
Bill took not only a French class __________ a
Japanese class
a) but also
b) and c) too
d) but too
10)
The children became ill after taking medicine that was
_______date.
a) off the
b) outside
c) out of
d)
over
11)
________, these students are among the best prepared
who have been through this university.
a) At the whole
b)
on the whole
c) in the general
d) in
generally
12)
No sooner had Janice arrived at the office ______ she
contacted her sister.
a) the later
b) that
c) as
d) than
13)
To give an effective speech, ________ is the delivery
that is most important.
a) it
b) which
c) and
d) there
14)
A brilliant presenter, ________ used to draw a
tremendous crowd, but now the amount of money he is
charging is considered too high.
a) always
b) he
c) be
d) he was
15)
Having been found guilty of theft, ________ to find
work in his chosen field as an accountant.
a)
was difficult for Henry Jones
b)
Henry Jones found it difficult
c)
Found Henry Jones difficult
d)
It was found by Henry Jones difficult
16)
The gymnasium facilities of this public school are
________ those of the finest private school in the
country.
a) Second after
b) Second only to
c) First except for
d) second place
from
17)
The more the horse tried to free itself from the
restraint, ____________
a) the tighter it became
b) it became tighter
c) the horse could not escape
d) it was unable to move
18)
_____________, that runner is likely to be the first
one chosen.
a) Due to her agility and speed
b) because
of she is agile and fast
c)
because agile and rapid
d) because her agility and speed
19)
It was not until the students were seated
_______________ in the proctor realized he had the
wrong test booklets.
a) that
b) when
c) as soon as
d) and
20)
The man displayed his anger when he discovered that
the laundry machine was ___________ order.
a) out
b) out of
c) no on
d) outside
II–WordChoice
5 Marks
Instructions:
Choice the word that is closest in association to the
question word.
21)
Pant
a) Breathe
b) Ghost
c)
Money
d) Mystery
22)
Penetrate
a) Above
b) Below
c) Enjoy
d) Through
23)
Corpse
a) Amateur
b) Bird
c) Body
d) Bureau
24)
Putrid
a) Acid
b) Coy
c) Excellent
d) Rotten
25)
Inquire
a) Ask
b) Claim
c) Conspire
d) Force
III
– Identify the pairs of words, which have a similar
relationship to the pair in question 5 Marks
26)
Poison: Death
a) Life : Famine
b) Elixir : Life
c) Medicine : Health
d) Prayer :
Spirit
27)
Law : Citizen
a) Reins : Horse
b) Tyranny : Despot
c) Democracy : Communism
d) Weapon :
Peace
28)
Joy : Ecstasy
a) Admiration : Love
b) Life : Hope
c) Happiness : Sorrow
d) Youth : Fun
29)
Synagogue : Religion
a) court : law
b) Asylum : Lunacy
c) Hospital : illness
d) Prison : Crime
30)
Control : Order
a) Government : Legislators
b) Anarchy : Chaos
c) Teacher : Pupil
d) Master : Servant
VI
– Comprehension
10 Marks
Instructions : Read the passage below and
answer the questions that follow.
Hummingbirds are small, often brightly colored birds
of the family Trochilidae that live exclusively in the
Americas. About twelve species are found in North
America, but only the ruby-throated hummingbird breeds
in Eastern North America and is found from Nova Scotia
to Florida. The greatest variety and number of species
are found in South America. Another hummingbird
species is found from southeastern Alaska to northern
California.
Many
hummingbirds are minute. But even the giant
hummingbird found in western south America, which
is the largest known hummingbird, is only about 8
inches long and weights about 2/3rd of
ounce. The smallest species, the bee hummingbird of
Cuba and isle of Pines, measures slightly more than
5.5 centimeters and weighs about 2 grams.
Hummingbirds’
bodies are compact, with strong muscles. They have
wings shaped like blades. Unlike the wings of other
birds, hummingbird wings connect to the body only at
the shoulder joint, which allows them to fly not only
forward but also straight up and down, side ways, and
backward. Because of their unusual wings, hummingbirds
can also hover in front of flowers so they can suck
nectar and find insects. The hummingbirds bill,
adapting for securing nectar from certain types of
flowers, is usually long and always slender, and it is
curved slightly downward in many species.
The
hummingbird’s body feathers are sparse and more like
scales than feathers. The unique character of the
feathers are sparse and more like scales than
feathers. The unique character of the feathers
produces brilliant and iridescent colors, resulting
from the refraction of light from the feathers.
Pigmentation of other feathers also contributes to the
unique color and look. Male and female hummingbirds
look alike in some species but different in most
species; males of most species are extremely colorful.
The
rate at which hummingbird beats its wings does not
vary, regardless of whether it is flying forward,
flying in another direction, or merely hovering. But
the rate 80 beats per second for the smallest species
to 10 minutes per second for larger species.
Researchers have not yet been able to record the speed
of the wings of the bee hummingbird but imagine that
they beat even faster.
Most
hummingbirds, especially the smaller species, emit
scratchy, twittering, or squeaky sounds. The wings,
and sometimes the tail feathers, often produce
humming, hissing, or popping sounds, which apparently
function much as do the songs of other birds.
31)
According to the passage, where are hummingbirds
found?
a)
Throughout the world
b)
In South America only
c)
In North America only
d)
In North and South America
32)
The Author indicates that ruby-throated hummingbirds
is found
a)
Throughout North America
b)
In California
c)
In South America
d)
In the eastern part of North America
33)
The word minute in the second paragraph refers
to
a)
Extremely tiny
b)
Extremely fast
c)
Unique
d)
Organized
34)
The word, which in the second paragraph refers to
a)
Western South America
b)
The giant hummingbird
c)
All hummingbirds
d)
Florida hummingbirds
35)
What does the author imply about the rate
hummingbirds’ wing beat?
a)
Although the bee hummingbird is smallest, its
wings don’t beat the fastest.
b)
The hummingbird’s wings beat faster when it
is sucking nectar than when it is just flying
c)
The rate is not much different than that of
other birds of its size.
d)
The speed at which a bee hummingbird’s wings
beat is actually not known.
36)
The author indicates that a hummingbird’s wings are
different from other birds because
a)
They attach to the body at one point only.
b)
They attach to the body at more points than
other birds
c)
They attach and detach from the body
d)
They are controlled by a different section of
the brain.
37)
The author implies that the hummingbird’s unique
wing structure makes it similar to what type of
vehicle?
a) A helicopter
b) A sea plane
c) A Jet plane d) A rocket
38)
The word bill in
the third paragraph is closest in meaning to
a) Beak
b) Body
c) Tail
d) Wing
39)
The word sparse in the fourth paragraph is
closest in meaning to
a) Meager
b) Thick
c)
Fishlike
d) Unique
40)
According to the passage, what causes the unique color
and the look of hummingbirds?
a)
The color of the feathers
b)
The structure of the features as well as
pigmentation
c)
The rapidity of flight
d)
The pigmentation of the body
SECTION
2 – NUMERICAL ABILITY
41)
Sam has Rs.100 with him. Tom gave 20% of Rs.100. Peter
gave him 100% of what Tom gave him. How much money is
there with Sam ?
a) 122
b) 120
c) 130
d) 135
42)
28% of 0.4 + 48% of 0.2 = ?
a) 0.308
b) 2.008
c) 1.072
d) 0.208
43)
2194 + 6873 – 1951 - ? = 3587
a)10,683
b)3529
c) 3429
d) 3259
44)
The speed of a boat in still water is 8 km/hr. If it
can travel 15 Km up stream and 15 Km downstream
together in 5 Hrs, what is the speed of the stream?
a) 3 Km/hr
b) 5 Km/hr
c) 6 Km/hr
d) 4 Km/hr
45)
A shopkeeper purchases several articles are the rate
of 11 for Rs.10 and sells them at the rate of 10 for
Rs.11. What would be the profit earned by him?
a) 11%
b) 10%
c) 21%
d) 20%
46)
By selling an article at a loss of 7%, a dealer loses
Rs.42. What is the cost price of the article?
a) Rs.700
b) Rs.600
c) Rs.800
d) Rs.900
47)
The ratio of the ages of two sisters today is 1:3.
However, after 4 years, the ratio would be 2:3. What
is the age of the elder sister today?
a) 12 yrs
b) 8 yrs
c) 6 yrs
d) 10 yrs
48)
3000 / 15 * 114 – 3200 = ?
a) 19600
b) 20600
c) 18600
d) 19700
49)
If the average age of mother and her daughter is 34.5
yrs while the age of the daughter is half of that of
the mother, what is the mother’s age?
a) 48
b) 46
c) 56
d) 69
50)
The monthly salary of a person gets increased by 5%,
thereby becoming Rs.15120 per annum. What was his
earlier salary per month ?
a) Rs.1440
b) Rs.1200
c) Rs.1320
d) Rs.1240
PART
– 3 – ANALYTICAL ABILITY
51)
In a certain code, MEN is written as MIN and WOMEN is
written as WUMIN. How will CHILD be written in the
same code?
a) CHELD
b) CHOLD
c) CHALD
d) CHULD
52)
Which letter when prefixed to the following forms new
words – RACK, ALL, OVER, RIB?
a) T
b) C
c) D
d) S
53)
How many cubes will have two black, two white and two
colorless sides?
a) 2
b) 3
c) 4
d) 5
54)
Which of the following will come next in the series
– 0 2 6 12 20 30 42 ?
a) 56
b) 54
c) 50
d) 72
55)
Which single letters when prefixes to the following
forms new words – ASH ATE APE AID
a) G
b) R
c) T
d) S
56)
Which number will be the next in the following series
– 18 10
6 4 ?
a) 3
b)
2
c) 1
d) 0
57)
Four of the following form a group. Which is the
different one?
a) Camera
b) Negative
c) Flash
d) Painting
58)
In a certain code, SUGAR is written as ARGSU, what is
TEAST when decoded?
a) FEAST
b) STEAT
c) STATE
d) ATEST
59)
Which of the following when reversed makes a sensible
word?
a) NAIL
b) PAIL
c) RAIL
d)
REST
60)
In a class of 45 students, a boy is ranked 20th.
What is the rank form the bottom?
a) 25th
b) 26th
c) 30th
d) 27th
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